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5 Skills Your Managers Must Have

Managers (or maybe owners in small businesses) have a lot on their plate to be sure, they are likely responsible for a significant portion of the operation and the associated results, as well as managing the people under their charge. These two significant tasks go hand in hand and producing results is a by-product of the right people, properly trained, motivated, coached and managed by an effective leader.

Not everyone can be a manager but many skills can be trained and developed in your managers. Here are 5 key skills you can look for, and develop in your mangers to maximize employee output.

Employee Coaching
Coaching employees is one of the most important aspects of the job of manager. Mastering the skill of identifying a need within an individual or group of individuals, and the providing relevant and consistent coaching to meet that need is critical to keeping individuals in the game and a team working together to accomplish the desired result.

Maintaining Professionalism
One of the traps of being a manager is getting too close to the employees. This maybe a result of having worked alongside the employees previously due to a promotion. However, in order to be an effective manager, one must act as an authority figure, without going too far in the authority direction and becoming a tyrant. Learning to walk the line between professionalism and authority is a crucial management skill in any department.

Empathetic Listening
Employees should always feel they can talk with their manager about job, personal or business issues. If a manager is not in tune with his people, there is no way to be aware of problems until they fester into something really serious. Managers should open up two-way communication, and work hard to hear employees concerns and act sincerely on them.

Emotional Control
Situations arise as a result of frustrated employees or hostile customers that could become triggers for managers who may already be stressed or frustrated.  These triggers can unleash retaliatory emotions that will enflame a situation and make it difficult to contain with any real effectiveness. Managers need to understand and practice being above the chaos and above the emotions so they can deal effectively with the problem at hand. Key here is to deal with problems quickly, and not wait until frustrations are high.

Setting an Example
Setting a positive and diligent example is important for managers to practice as it demonstrates to the employees that the manager is willing to go to any length to meet the goals of the company, and the needs of the team. A great term heard in HR circles these days is “servant leadership” While traditional leadership generally involves the exercise of power by one at the “top of the pyramid,” servant leadership is different. The servant-leader shares power, puts the needs of others first and helps people develop and perform as highly as possible.

These manager traits are not the only skills manager’s need, but in today’s economy, doing more with less is reality for most businesses. In order to achieve growth, success and profit, your managers are the key to maximizing employee output, minimizing problems, and leading individuals to greater personal development.

Don’t neglect finding the right talent for your management positions, and then training and nurturing them so they grow with your company.

For more information, contact the HR team at champion at

  • 10 Sep, 2014
  • Tom Elias

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